DNE Support

How to fix DNE installation and other problems

Having problems with DNE?

Don’t worry, DNE is not a virus or a rootkit (although some anti-rootkit products may mistakenly flag it)!

Citrix supplies software software to a number of software and hardware companies.  When they install their products on your systems, they will often contain DNE.

DNE extends operating systems and network protocol devices and stacks to introduce measurement and controls.  Our customers use these extensions to build products that do things like intrusion detection, VPNs, Network Address Translation (NAT), traffic measurement, response time measurement, bandwidth control, compression, content filtering, content protection, policy management, proxies, billing, packet marking, routing, protocol translation, wireless communication, secure tunnels and much more.

Install problems

Sometimes problems arise using or installing DNE. Most often these are the result of corruptions in the operating system, back level device drivers, or incompatible 3rd party software.

The most common problems we see are installation problems. These are usually caused by corruptions in your operating system. We have a utility that can clean up most operating systems to enable installation of products that use DNE and other products like DNE. Sometimes, personal firewalls will block installations of drivers like DNE, so be sure to double check your firewall settings or disconnect from the network and disable your personal firewall. Then try the installation again. If this doesn’t work:

We suggest trying to uninstall the program that uses DNE (e.g. a VPN client), then download and run the following:

ftp://files.citrix.com/winfix.exe

Next, download and install the latest DNE:

ftp://files.citrix.com/dneupdate.msi for 32-bit

ftp://files.citrix.com/dneupdate64.msi for 64-bit

Then reinstall the product that uses DNE.

Other DNE Problems

Security Warnings

A minor security problem has been reported for early versions of DNE. Please the Citrix Security Bulletin CTX117751 for more details.

Always be sure you have the latest drivers for your network adapters by downloading them from the vendors’ websites. If you still have problems, download and install the latest version of DNE:

ftp://files.citrix.com/dneupdate.msi for 32-bit

ftp://files.citrix.com/dneupdate64.msi for 64-bit

Contact Us

For DNE support requests, please include the following information:

  • Operating System version and service packs
  • The name and version of the product(s) using DNE
  • Description of the problem(s) you’re experiencing

and send to support.dni@citrix.com